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News and Comment May 2021

Index: 2019202020212022

17 May (Part 4) - Bexley Group Practice. Unbelievable

A month and five days after two supposedly urgent scans and 12 days after an email enquiry my Inbox is honoured with a response. “If you phone the surgery this afternoon one of the admin staff will let you know the results.”

A more sensible response might be to give me the result. A more helpful response would have included the phone number.

I phoned the surgery where I had been examined in March and listened to the announcement that assured me it was open for business and after pressing 2 as directed a further series of announcements informed me that business was nothing like normal.

Four minutes and 42 seconds later the receptionist told me she does not have any scan results. Oh, well! I am not dead yet.


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