30 June - Money back at the third attempt
I
suppose I should quickly update the situation on the Metro Bank ATM which on 30th May took back
my £50 because I do not have eyeballs in my kneecaps. One might have thought
that a credit would be automatic but no.
On 3rd June I phoned my bank, First Direct, and they said that I would be sent a
claim form and given a provisional refund within five days.
Two weeks later I called again and was told that unfortunately nothing at all
had been done following my earlier call and this would be urgently remedied. Once again nothing happened.
On 23rd June a third phone call
elicited another apology, an admission that no action was taken following my
report but on the following day the £50 was credited to my account.
Why should an account holder have to make a single claim let alone three? The
procedure should be totally automated. No money should result in an automatic refund.
Anything else suggest that banks have a vested interest in dishonesty.